Senior Technical Operations Engineer
ABOUT THE COMPANY
Our client is a sector defining software company on a mission to create the very best products to support business and they are looking for passionate individuals to join their journey of innovation and growth. They are looking to further expand their talented sales team with a dedicated and experienced Senior Technical Op Engineer.
KEY RESULT AREAS
- Administer Azure
- Administer AWS
- Manage network and security.
- Administer Windows Servers
- Administer Office365 and associated resources.
- Manage user accounts, roles and profiles
- Administer domains
- Administer RDBMS
RESPONSIBILITIES & DUTIES
- Application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications and requirements.
- Azure administration
- Creating & Managing resources
- Create/Update resources Manually & scripted using ARM templates and DSC
- Resource management & monitoring
- Design & right-sizing
- Environments;
- Production
- Staging
- Test
- Development
- Baseline images, and geo-replication
- Network & Securityo Domain Managemento Network fundamental (TCP/IP, DNS)o Firewall Management
- Creating & Managing resources
- Network & Security
- Domain Management
- Network fundamental (TCP/IP, DNS)
- Firewall Management
- Virtualisation
- VMWare ESXI
- Azure VM/AWS EC2
- Windows Server management
- Deployment and configuration
- Troubleshooting performance related incidents
- FTP(S) & SFTP set up & management
- IIS Management
- Office365 administration
- Managing User Office 365 Accounts & Resources
- Managing Products and Services
- O365 Exchange Management
- SharePoint Online Administration
- Purchasing & assigning licenses
- User management
- Writing documentation on the leavers process and instructions
- FTP(S)/SFTP scripted account creations
- Application specific queries
- Application experience
- AWS IAM / Azure RBAC
- Office365
- Zoom
- LastPass
- Synology
- Jira
- Reproducing & resolving production issues
- Customer & internal support
- Change management
- Confluence
- Creating & editing documentation
- Creating & editing knowledge base articles
- Synology
- Backing up & restoring important business documents
- Billing queries
- Azure
- AWS
- Group policy and general domain administration
- PowerShell scripting
- SQL queries and general familiarity with SSMS
- Advanced Azure Knowledge & Experience
- Advanced SQL Queries
- PowerShell Development
- Mentor & Support Tech Ops Engineer
- Escalation point for Tech Ops Engineers
- Review and prepare for deployments to staging or production
- Support CI/CD Pipelines
KEY WORKING RELATIONSHIPS
- First and second line support internally
- Data engineering internally
- 3rd party support organizations e.g. Rackspace
PERSONAL ATTRIBUTES/COMPETENCIES
| Competency | |
| Qualifications & Managerial Experience | Degree preferred but not essential 5 years experience in Technical Operations MCSE/A an advantage Linux experience an advantage Kubernetes experience an advantage |
| Dimensions | 1000+ customers Multi-million dollar company Predominantly US/UK customer base but other countries coming online. Working as part of a team of 6, but sole US based engineer initially. |
| Technical Skills | Analytical Problem solving Computer Skills – Detail Domain administration SQL queries Documentation |
| Behaviors | Customer care Attention to detail Documentation Team work / Collaborative Time management – to achieve goals/standards Mentoring |
Category: Infrastructure, Engineer